Return & Exchange Policy

At Martin Germont, your satisfaction is important to us. If you face any issue with your order, we are here to help. Please read our return and exchange policy carefully to understand how the process works.

Return & Exchange Timeframe

You may request a return or exchange within 7 days of receiving your order. Requests made after 7 days from the delivery date will unfortunately not be accepted.

When Can I Return an Item?

You may request a return within 7 days of delivery, provided the footwear is unused, unworn and in its original condition, with all tags, accessories and original packaging intact.

Items showing signs of wear, alteration or damage after delivery are not eligible for return. All returned items are inspected before refund approval.

If you receive a damaged, defective or incorrect item, please contact our support team promptly with your order details and clear photographs so we can assist you.

When Can I Exchange an Item?

Exchanges are accepted if:

The item is unused and in its original condition.

The exchange request is raised within 7 days of delivery.

The item is not altered, washed, worn, or damaged.

Exchanges are subject to product availability. If your preferred item is unavailable, we may offer an alternative option or process your request accordingly.

Refund Process

If your return is approved:

Refunds will be processed within 3–4 business days after inspection.

Refunds will be issued through the original payment method.

How to Request a Return or Exchange

To request a return or exchange, please contact us within 7 days of delivery and share:

Your order details

A short explanation of the issue

Clear photos or a video of the product

Any additional information requested by our support team

Once we receive your request, our team will review it and guide you through the next steps. You may also be asked to fill out a short return or exchange form.

Contact Us

Phone: +91 9897718499

Email: help@martingermont.com